Tim Hortons Cafe & Bake Shop

Reviews about Tim Hortons Cafe & Bake Shop

• 1 / 5

  By Kirsten Baker
  This location is on my way to work, so if I have a chance to stop I do. However this has got to be the most mismanaged store that I have ever been too. My husband and I walked in and had to wait about 10 minutes at the counter when there were about 6 employees walking back and forth past us, some of whom were just stocking dry stuff until finally this young kid with a dirty shirt that looked like he had just rolled out of bed helped us. Then messed up our order and took another 5 minutes of me standing at the counter for them to correct it. Another time at this location on a Friday afternoon I waited 15 behind one car at the drive thru. When I called to see what the deal was they told me they were super busy. Get to the window and there is only 2 people working on a Friday afternoon, that's ridiculous. Today is another kind of nightmare. I wanted a coffee and donut. They were out of the kind of donut I wanted, which is understandable. But then when I went to order a sausage egg and cheese biscuit. They say they are out of biscuits. Its Saturday morning. MORNING!! I work in the service industry I always try to be patient and give people the benefit of the doubt. But this location is horrendous. Absolutely horrible. Needs a serious overhaul of management and staff.
  February 16, 2017
• 1 / 5

  By Rachel Vibbard
  Service was fast but did not get the order correct at all!!!!! Charged us for a number 9 meal and only got the sandwich... charged us for a muffin we never got. So we called and talked to the manager which then said "we will look into it, we are really busy right now" ... you have to be kidding me! Horrible management. We will not be returning to this location. Contacting corporate also... this is not the first time this has happened to us here. Very disappointed
  November 14, 2016